Terms of use

General terms and conditions of sale

1. Delivery

FOR FURHTER INFORMATION

Mainland France

Shipping for standard items to mainland France amounts to 9.60 € TTC which relates to all items sent via Colissimo as indicated on the website and is irrespective of parcel weight and volume.

Reverdy feeds are not subject to shipping charges.

Bulky items, without feed, that can only be delivered by transporter carry a fixed shipping charge of 102 € TTC.

Orders for collection from our warehouse have no shipping charges, the client has a period of eight (8) calender days from reservation confirmation (date and time of the order confirmation email) to come and pick-up their goods.


France’s overseas departments and territories & International

Standard items are dispatched within 24 H (from Monday to Friday), by Colissimo International.

Shipping costs for standard items are automatically calculated according to the delivery address provided and the weight of the parcel.

Express delivery is not available for international orders or those destined for France’s overseas departments and territories.

For international orders, or orders destined for France’s overseas departments and territories, of bulky items, feeds, feed balancers and shavings, please contact us by email at the following address : contact@reverdy.fr

Delivery times

For all orders placed before 11am and dispatched by La Poste’s Colissimo service, delivery times are between 48H to 72H.

For orders of Reverdy feeds, our delivery time is 10 working days.


Important instructions

If the parcel shows visible signs of having been opened and/or damaged, you must complete, in the presence of the postman or transporter, a declaration of deterioration, which gives the right to compensation.

Attention : A parcel opened without reserves will not allow any recourse.


2. Conditions of payment

All prices include VAT.

Goods must be paid for before being dispatched :

  • by Visa or Mastercard credit/debit card;
  • by bank transfer.

Goods remain the property of Espace Reverdy until payment has been received in full.

Goods are dispatched once payment has been made and the order received.


3. Availability & Prices

The availability of products, posted on the website  www.reverdy.fr, is computerised data that is regularly updated to give the most accurate and reliable information possible. There exists, however, a risk of a difference between this data and the reality (a simultaneous warehouse and on-line sale for example). Under no circumstances can Espace Reverdy be held responsible for this difference.

Pricing information is regularly updated to give to most accurate and reliable information possible. However, if a difference does occur, the most favourable price for the client at the time of concluding the on-line reservation will apply.


4. Responsibilities

Espace Reverdy cannot be held liable for the failure to execute its obligations due to a force majeure.

Furthermore, Espace Reverdy cannot be held liable for any inconvenience or damage arising from the use of the Internet network, notably a rupture of service, outside intrusion or the presence of computer viruses. 


5. Garanties

The client benefits from legal guarantee against hidden defects in items sold as set forth in articles 1641 to 1649 of the French Civil Code.

Satisfied or money back guarantee

You have a fourteen (14) day right of return for goods starting from receipt of the unused goods.

Returning the goods is at your charge unless there was an error on our part. Goods must be in an unused state, neither worn, nor damaged; clean, in the original packaging, accompanied by any and all accessories, the goods must not have been opened.

Feeds and feed supplements cannot be returned nor exchanged.

Faulty articles are of course exchanged.


6. Personal data and privacy

Our website has information technology intended to handle the delivery of your order. Stored data is reserved solely for this purpose.

In accordance with Articles 39 and following of the French law n° 78-17 of January 6th 1978, amended in 2004, relating to information technology, files and civil liberties, any person can have access to, and, if necessary, correction or deletion of data concerning them, by contacting us.

Furthermore our website uses Google Analytics to establish its visitor statistics: « This website uses Google Analytics, a web analytics service provided by Google Inc. (« Google »). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for the website operator and to provide other services relating to the website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such parties process the information on Google’s behalf, notably including this website’s operator. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, if you do this you may not be able to use the full functionality of this website. By using this website, you expressly consent to the processing of data about you by Google in the manner and for the purposes set out above. »


Disclaimer notice concerning outside links

Our pages are refer to hypertext links leading to other websites. For all these links, Espace Reverdy explicitly declares to have no action or influence over the organisation and content of linked websites. For this reason we expressly dissociate ourselves from all content found on third party websites linked to  www.reverdy.fr and do not adhere to their content. This declaration is valid for every link posted and for all information contained in therein. 

The use made of goods purchased at Espace Reverdy is the user’s responsibility.

Graphic reproduction rights

All graphic reproduction rights belong to Espace Reverdy. Any unauthorised use is forbidden, in the event of illegal use of our images, we reserve the right to undertake legal steps.

Contact

You can contact us at :
Phone: +33 (0)2 33 91 35 60
E-Mail : contact@reverdy.fr
Internet: www.reverdy.fr